Preloader Close

Privacy Policy

We Care About Your Privacy

Privacy Policy

Effective Date: August 25, 2024

This Privacy Policy delineates how we handle your data, detailing our practices regarding data collection, usage, and sharing when you use our services. It also clarifies your privacy rights and the legal protections that are in place.

We collect and use your personal information to enhance our services. By using our services, you agree to the collection and processing of your information as outlined in this policy.

Clarifications and Terminology

Clarifications

Terms with capitalized letters hold specific meanings as defined in this document. These definitions apply uniformly, regardless of whether the terms are presented in singular or plural forms.

Definitions

In the context of this Privacy Policy:

  • Account signifies a unique account created for you to access our services or certain features within them.

  • Affiliate refers to any organization that is under the same ownership or control as another entity, where "control" means possessing at least 50% of ownership interests or voting rights.

  • Company (referred to as "the Company," "We," "Us," or "Our") represents heroicvictoryquest LLC, situated at Level 8/121 Marcus Clarke St, Canberra ACT 2600, Australia.

  • Cookies are small data files stored on your device by a website to monitor your browsing behavior and preferences.

  • Country pertains to Canberra ACT 2600, Australia.

  • Device includes any gadget capable of accessing our services, such as computers, smartphones, or tablets.

  • Personal Data refers to any information that can identify an individual or render them identifiable.

  • Service refers to our Website.

  • Service Provider means any individual or organization that processes data on behalf of the Company, including third parties that help deliver, manage, or analyze our services.

  • Usage Data refers to data collected automatically while using the service or its infrastructure (e.g., duration of page visits).

  • Website denotes heroicvictoryquest LLC.

  • You refers to the individual utilizing the service or the organization for which the individual is accessing the service.

Collection and Use of Your Personal Data

Types of Data Collected

Personal Data

While using our service, we may request certain personally identifiable information, which may include:

  • Email address

  • First and last names

  • Usage Data

Usage Data

Usage Data is collected automatically during your interaction with the service.

This data may include information such as your device’s IP address, browser type, browser version, the pages you visit, the time and date of your visits, the duration spent on those pages, unique device identifiers, and other diagnostic data.

When you access our service via mobile, we may also gather information such as your mobile device type, unique ID, IP address, operating system, and mobile browser type, along with other diagnostic information.

Additionally, we may collect data transmitted by your browser or mobile device when you engage with our service.

Tracking Technologies and Cookies

We utilize cookies and similar tracking technologies to monitor activity on our service and retain specific information. These technologies include beacons, tags, and scripts for data collection, tracking, and enhancing our services. The technologies we employ include:

  • Cookies or Browser Cookies: These are small files stored on your device. You can configure your browser to refuse all cookies or alert you when a cookie is set. Note that without cookies, some sections of our service may not function properly.
  • Web Beacons: Certain areas of our service and emails may include small electronic files known as web beacons (also called clear gifs, pixel tags, or single-pixel gifs), which allow us to count users who visited those pages or opened emails and gather related statistics (e.g., measuring page popularity and ensuring system and server functionality).

Cookies can be classified as "Persistent" or "Session" cookies. Persistent cookies remain on your device after you go offline, while session cookies are deleted when you close your browser.

We employ both session and persistent cookies for various purposes:

  • Necessary / Essential Cookies:

    Type: Session Cookies

    Administered by: Us

    Purpose: These cookies are vital for delivering services on our website and enabling specific features. They assist in user authentication and prevent unauthorized access to user accounts. Without these cookies, the requested services cannot be provided.

  • Cookies Policy / Notice Acceptance Cookies:

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These cookies identify whether users have accepted our cookie policy.

  • Functionality Cookies:

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These cookies remember your preferences, such as login details or language settings, to create a more personalized experience and prevent the need to re-enter preferences each time you visit the website.

To learn more about the cookies we use and your options regarding them, please consult our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Information

The Company may utilize your Personal Data for the following purposes:

  • To provide and manage our Service: This includes overseeing the usage of our Service and ensuring its smooth operation.

  • To manage Your Account: To facilitate your registration and grant you access to various features available to registered users of the Service.

  • For contractual obligations: This involves fulfilling the terms of purchase agreements for products, services, or other contracts made through our Service.

  • To reach out to you: We may contact you via email, phone calls, SMS, or other electronic means, including mobile app push notifications regarding updates or information about our service features, products, or security enhancements when necessary.

  • To share information with you: This includes sending newsletters, special promotions, and updates related to similar products, services, or events unless you choose to opt out of such communications.

  • To respond to your inquiries: We will handle and address any requests you make to us.

  • For business transfers: Your data may be utilized during assessments or transactions involving mergers, acquisitions, restructuring, or sales of assets, including scenarios such as bankruptcy or liquidation, where your personal data might be part of the transferred assets.

  • For other purposes: This includes data analysis, identifying usage trends, evaluating promotional effectiveness, and enhancing our services, products, marketing efforts, and overall user experience.

We may disclose your personal information in the following circumstances:

  • To service providers: We may share your data with service providers for monitoring, analyzing service usage, and contacting you.
  • For business transactions: We might transfer or share your personal data during negotiations or processes related to mergers, asset sales, financing, or acquisition of our business by another entity.
  • With affiliates: Your information may be disclosed to our affiliates, who will be required to comply with this privacy policy. Affiliates include our parent company and other subsidiaries or companies under common ownership.
  • With business partners: We may share your information with our business partners to deliver specific products, services, or promotions.
  • With other users: When you share personal information or interact publicly with others, that information may be visible to all users and could be distributed publicly.
  • With your consent: We may disclose your information for other purposes if you provide your consent.

Retention of your personal data

The company will retain your personal data only as long as necessary for the purposes described in this privacy policy. We may keep and use your data to meet legal obligations, resolve disputes, and enforce our agreements and policies.

Usage data will be kept for internal analysis and usually for a shorter duration unless it is used to enhance security or functionality, or if legally required to be retained for longer.

Transfer of your personal data

Your information, including personal data, is processed at the company's facilities and any other locations where involved parties are located. This means that your data may be transferred to and stored on computers outside your jurisdiction, where data protection laws may differ from those in your location.

By agreeing to this privacy policy and submitting your information, you consent to such transfers.

The company will take all reasonable steps to ensure that your data is securely managed in line with this privacy policy. No transfer of your personal data will occur unless sufficient safeguards are in place to protect your information.

Deleting your personal data

You have the right to delete or request assistance in removing the personal data we have collected about you.

Our service may allow you to delete certain information directly from within the service.

You can update, change, or delete your information at any time by logging into your account (if you have one) and accessing the settings for managing your personal information. You may also contact us to request access, correction, or deletion of any personal data you have provided.

However, please be aware that we may need to retain certain information to comply with legal obligations or for legitimate purposes.

Disclosure of your personal data

Business transactions

In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you prior to your data being transferred and becoming subject to a different privacy policy.

Law enforcement

We may be required to disclose your personal data if mandated by law or in response to legitimate requests from public authorities (such as a court or government agency).

Other legal requirements

We may disclose your personal data if we believe it is necessary to:

  • Comply with legal obligations
  • Protect and defend the company’s rights or property
  • Prevent or investigate potential wrongdoing related to the service
  • Ensure the safety of service users or the public
  • Avoid legal liability

Security of your personal data

We take the security of your personal data seriously, but no method of transmission over the Internet or electronic storage is entirely secure. While we strive to implement commercially reasonable measures to safeguard your data, we cannot guarantee complete security.

Children's privacy

Our service is not designed for individuals under the age of 13. We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us. If we find out that we have collected personal data from someone under 13 without parental consent, we will take steps to delete that information from our servers.

If consent is legally required for processing your information, and your jurisdiction mandates parental consent, we may seek your parent's consent before collecting and using that information.

Links to external sites

Our service may contain links to external websites not managed by us. Clicking on these links will direct you to the respective third-party sites. We strongly encourage you to review the privacy policy of each site you visit.

We have no control over and accept no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Modifications to this privacy policy

We may update our privacy policy from time to time. Any changes will be posted on this page.

We will notify you of any updates via email and/or by placing a prominent notice on our service before the changes take effect. Additionally, we will revise the "Last updated" date at the top of this privacy policy.

We encourage you to regularly review this privacy policy for any updates. Changes to the privacy policy will become effective once posted on this page.

Contact us

If you have any questions regarding this privacy policy, you can reach us through:

  • Email: [email protected]

  • By visiting our contact page on our website

  • By phone: +61 2 6145 0701